Sunrun
Mixed (C+) — Insolar Honesty Grade
The largest residential solar installer in the U.S., publicly traded on NASDAQ. National scale comes with national exposure — CA AG and NY AG enforcement actions are active against Sunrun's dealer network and its legacy Vivint Solar contracts. Documented door-to-door sales practice issues and escalator-clause disputes drive a moderate-risk profile despite strong product fundamentals.
Where this grade comes from
Public-record events
- CA AG v. Sunrun Subsidiaries (CA Superior Ct, filed Sept 2025) — door-to-door rescission and elder financial abuse statutes
- NY AG v. Sunrun (as Vivint successor) (NY Sup Ct, filed Jul 2024) — $35M+ sought, legacy Vivint Solar contracts
- FTC inquiry — door-to-door sales practices (ongoing, 2024-2025)
- BBB Customer Complaint volume: significant (above category median)
/ Best for
Customers in well-regulated states who prefer the brand recognition and warranty backing of the largest national installer.
/ Watch out for
If your sale was completed via a third-party dealer (not Sunrun corporate), you may be exposed to documented dealer-network sales-practice issues. Review your contract for the actual installing entity.
Have direct evidence of an issue with Sunrun?
Report a new regulatory filing, court ruling, complaint pattern, or sales-practice issue. Verified submissions feed the next quarterly Honesty Index refresh. We only accept reports backed by documentation (filing numbers, screenshots, contracts).