Sunnova Energy
High Risk (D+) — Insolar Honesty Grade
Sunnova operates almost entirely through a third-party dealer network — meaning the company sets the financing terms and warranties but does not control sales practices at the doorstep. This structure has produced the highest CFPB consumer complaint volume per installation in the residential solar sector. Multiple state AG investigations active 2024-2025.
Where this grade comes from
Public-record events
- FTC complaint and proposed order (2024) — deceptive sales practices, undisclosed liens
- Texas AG Consumer Protection — pending consent order discussions
- Multi-state CFPB complaint volume: highest in residential solar sector (2023-2025)
- Recent financial restructuring discussions (2024-2025)
/ Best for
Customers who have already independently verified the specific dealer's reputation and contract terms before signing.
/ Watch out for
Sunnova's brand promises and your dealer's sales pitch may be materially different. Verify the entity actually signing your contract — it is often a regional LLC, not Sunnova directly.
Have direct evidence of an issue with Sunnova Energy?
Report a new regulatory filing, court ruling, complaint pattern, or sales-practice issue. Verified submissions feed the next quarterly Honesty Index refresh. We only accept reports backed by documentation (filing numbers, screenshots, contracts).