/ Honesty Index / Spruce Power

Spruce Power

TPO Operator · Solar lease portfolio
C

Mixed (C) — Insolar Honesty Grade

Spruce Power (formerly Spruce Finance) operates as a TPO (Third-Party Owned) solar lease portfolio operator — meaning the company acquires and services existing TPO contracts originated by other installers. Customer service for transferred contracts has been a recurring complaint pattern. Public on NYSE (ticker SPRU). Active FCPA-related class action settled 2024.

58
Composite Score / 100
/ Subscore Breakdown · 5 Dimensions

Where this grade comes from

Contract Clarity
C
Sales Practice
C+
Post-Install Service
C-
Financing Honesty
C
Legal Track Record
C
/ Regulatory & Legal Record

Public-record events

  • NYSE: SPRU
  • Class action settled 2024 (securities-related)
  • CFPB complaints: above sector median for TPO operators
  • Customer service transitions are a recurring complaint pattern

/ Best for

Customers whose TPO contracts have been assigned to Spruce Power should document the original contract terms and verify Spruce's servicing obligations match.

/ Watch out for

Spruce typically does not originate new contracts — they acquire existing portfolios. Confirm whether your original installer remains liable or whether Spruce has assumed all obligations.

Have direct evidence of an issue with Spruce Power?

Report a new regulatory filing, court ruling, complaint pattern, or sales-practice issue. Verified submissions feed the next quarterly Honesty Index refresh. We only accept reports backed by documentation (filing numbers, screenshots, contracts).