Service Finance (Truist)
Mixed (C-) — Insolar Honesty Grade
Service Finance is a home improvement lender that finances solar as part of a broader product set (HVAC, roofing, windows, etc.). Solar is not its primary focus — meaning solar-specific disclosure practices and dealer-fee transparency are below specialist-lender standards. Acquired by Truist (formerly BB&T/SunTrust) in 2017.
Where this grade comes from
Public-record events
- CFPB complaints: moderate volume, mostly home-improvement-related (not solar-specific)
- Truist subject to OCC bank-level compliance oversight
- Class action settled 2022: improvement-financing TILA disclosures
/ Best for
Customers whose installer offers no other financing option and who have independently verified the solar loan terms against alternatives.
/ Watch out for
Service Finance is not solar-specialized — its dealer-fee structure and disclosure practices may not match what a solar-focused lender (Dividend, Sungage) would provide. Compare APRs explicitly.
Have direct evidence of an issue with Service Finance (Truist)?
Report a new regulatory filing, court ruling, complaint pattern, or sales-practice issue. Verified submissions feed the next quarterly Honesty Index refresh. We only accept reports backed by documentation (filing numbers, screenshots, contracts).