ION Solar
Mixed (C+) — Insolar Honesty Grade
ION Solar operates a direct-sales installer model across the Mountain West, Southwest, and Southeast. Customer experience varies meaningfully by regional office — Utah and Idaho operations report stronger metrics than Texas and Florida. Sales-practice complaints have been climbing since 2023, though no active state AG enforcement actions have been filed.
Where this grade comes from
Public-record events
- BBB rating varies by branch (A- to C+ depending on region)
- BBB complaint volume: above category median, growing 2023-2025
- No active state AG enforcement actions (as of 2026)
- Multiple state contractor licensing board complaints (TX, FL, AZ)
/ Best for
Customers in ION's Utah, Idaho, or Oregon markets where regional operations are most established and metrics are strongest.
/ Watch out for
ION's regional sales practices vary widely. Texas and Florida customers report substantially higher complaint volumes than Mountain West customers. Research your specific regional office before signing.
Have direct evidence of an issue with ION Solar?
Report a new regulatory filing, court ruling, complaint pattern, or sales-practice issue. Verified submissions feed the next quarterly Honesty Index refresh. We only accept reports backed by documentation (filing numbers, screenshots, contracts).