Direct Energy Solar (Defunct)
Critical (F) — Insolar Honesty Grade
Direct Energy Solar (originally Astrum Solar, acquired by Direct Energy 2014, parent NRG Energy) was closed in 2019 as Direct Energy exited the residential solar business. Legacy customers in the Mid-Atlantic and Northeast were transitioned to various successor servicers. Customer experience post-closure has been mixed; some warranty obligations have been honored, others have lapsed.
Where this grade comes from
Public-record events
- Direct Energy Solar closed 2019
- Warranty assumption disputes 2019-2024
- Multiple state-level complaints regarding service transition
- Customer base concentrated in MD, NJ, NY, PA, MA, CT
/ Best for
Not currently selling. Legacy customers should verify warranty servicing status and consider third-party backup.
/ Watch out for
Direct Energy Solar's warranty obligations have been inconsistently honored post-2019. If your system has issues, document everything and pursue both the original warranty and any third-party coverage available.
Have direct evidence of an issue with Direct Energy Solar (Defunct)?
Report a new regulatory filing, court ruling, complaint pattern, or sales-practice issue. Verified submissions feed the next quarterly Honesty Index refresh. We only accept reports backed by documentation (filing numbers, screenshots, contracts).